PRIVACY POLICY

Effective Date: September 29, 2024

At Terraa Studio Design (“we,” “us,” “our”), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By using our website or purchasing from us, you agree to the practices outlined below.

1. Information We Collect

We may collect various types of personal information from you when you visit our website or use our services. This may include, but is not limited to:

  • Personal Identification Information: Name, email address, billing and shipping address, phone number.

  • Payment Information: Credit card details, PayPal information, or other payment-related details (processed securely by third-party payment gateways).

  • Usage Data: Information about how you interact with our website (IP address, browser type, pages visited, time spent on pages, etc.).

  • Device Information: Information about the device you use to access our website (operating system, screen resolution, etc.).

2. How We Collect Information

We collect personal information in a variety of ways, including:

  • When you make a purchase on our website.

  • When you subscribe to our newsletter or email list.

  • When you fill out forms, surveys, or contact us directly.

  • Automatically through cookies and tracking technologies when you interact with our website.

3. How We Use Your Information

The information we collect is used for various purposes, including but not limited to:

  • Processing Transactions: To process payments, fulfill orders, and send confirmations.

  • Customer Support: To respond to your inquiries, requests, or complaints.

  • Personalization: To provide personalized content and recommendations based on your browsing history and preferences.

  • Marketing and Promotions: To send newsletters, marketing materials, and promotional offers (you may opt out at any time).

  • Analytics and Improvement: To analyze website performance and make improvements to user experience.

  • Legal Compliance: To comply with legal obligations and protect against fraud or unlawful activities.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience and enable the functionality of our online store.

  • Necessary Cookies: These cookies are essential for the operation of our website. They enable you to navigate the site and use its features, such as adding items to your shopping cart and checking out. Without these cookies, the website would not function properly.

  • Analytics Cookies: We also use analytics cookies to collect information about how visitors use our site, helping us understand site performance and improve user experience.

You may disable cookies through your browser settings, but this may limit your ability to use certain features of the website.

5. How We Protect Your Information

We are committed to protecting your personal information. We use industry-standard security measures such as encryption (SSL) to protect the transmission of sensitive information, such as payment details. We also implement strict access controls to limit who can access your data.

Despite our best efforts, no data transmission over the internet or storage system can be guaranteed 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who help us operate our website, conduct our business, or provide services to you, such as:

  • Payment Processors: We use third-party services (e.g., PayPal, Stripe) to process payments. These providers have their own privacy policies governing the information we are required to provide them.

  • Email Marketing Services: We may use third-party services to manage email campaigns, newsletters, and promotions.

  • Analytics Providers: We use services like Google Analytics to understand how users interact with our site and improve your experience.

We may also disclose your information in the following cases:

  • To comply with legal requirements or to protect our rights, safety, or the security of others.

  • In the event of a business transaction, such as a merger, acquisition, or asset sale.

7. Your Rights

As a user, you have certain rights regarding your personal information, including:

  • Access: You have the right to request a copy of the personal data we hold about you.

  • Rectification: You may request corrections to any inaccurate or incomplete personal information.

  • Deletion: You have the right to request the deletion of your personal data, subject to legal obligations we may have to retain certain information.

  • Opt-Out: You can opt out of marketing emails by clicking the unsubscribe link in any of our emails or contacting us at info@terraastudiodesign.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting obligations. If you request the deletion of your data, we will comply, subject to any legal obligations we may have to retain certain information.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete the information as soon as possible.

10. International Users

If you are accessing our website from outside Canada, please be aware that your information may be transferred to, stored, or processed in Canada, where our servers and central operations are located. By using our site, you consent to the transfer of your information to Canada and the application of Canadian law to the handling of your data.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our website after any modifications constitutes your acknowledgment and acceptance of the changes.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Terraa Studio Design
Email: info@terraastudiodesign.com