Effective Date: September 29, 2024

At Terraa Studio Design, we strive to provide high-quality digital products and exceptional customer service. As all our products are digital downloads, we have a strict no-refund policy. By purchasing from our website, you acknowledge and agree to the terms outlined in this policy. Please contact us if you have any issues or questions.

1. Digital Products

All sales of digital products, including but not limited to Instagram templates and design files, are final. Once a purchase is made, you will receive immediate access to the digital product. Therefore, we do not offer refunds or exchanges for any digital products.

2. Defective Products

In the rare case that you encounter a defect or issue with the digital product you purchased, please contact us at info@terraastudiodesign.com within 7 days of purchase. We will review your request and may offer a replacement or an alternative solution at our discretion.

3. Cancellation Policy

Due to the nature of our digital products, orders cannot be canceled once they have been processed and the files have been delivered.

4. Customer Support

If you have any questions or concerns about your purchase or our refund policy, please reach out to us at info@terraastudiodesign.com. We are here to assist you and ensure your satisfaction with our products.

5. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our website after any modifications constitutes your acknowledgment and acceptance of the changes.